Blue Hair Labs

Terms of sale

Version of 11 October 2026

Translation for information. The French version (conditions générales de vente) prevails.

1. Provider

Blue Hair Labs, sole proprietorship (French micro-entreprise) of Alexandre Pelletier EI
Address: c/o Les Tricolores (registered office provider), 61 rue de Lyon, 75012 Paris, France
SIREN: registration in progress
Email: [email protected]

2. Scope

These terms apply to every Blue Hair Labs service: website creation and redesign, logos, online shops, local visibility, AI assistants and solutions, tool installation, care plan. They apply to business and private clients alike; the rules specific to private clients (consumers) are marked. The signed quote and these terms form the contract; where they differ, the quote prevails.

3. Quote and order

• The quote is free and detailed. Its validity period is stated on it.
• The order is firm once we receive the signed quote (or a written acceptance, email included) and the first payment set out in the quote.
• Lead times run from this order and from the delivery of the content needed (texts, photos, access).

4. Prices

Prices are in euros. VAT not applicable, art. 293 B of the French tax code: the price shown is the price paid. “From” prices on the site are indicative; only the quote is binding. Third-party services (shop platform subscription, domain name, AI API key…) are paid by the client where the quote says so.

5. Payment

• A first payment is due at order, for the amount stated in the quote.
• The balance is payable on delivery, or in instalments according to the schedule in the quote.
• Payment by bank transfer, on receipt of the invoice unless another term is stated on it. No discount for early payment.
• Business clients: any late payment incurs penalties at three times the French legal interest rate, plus a fixed €40 recovery fee (art. L441-10, French commercial code).
• Private clients: any late payment incurs interest at the legal rate.
• If an invoice remains unpaid, Blue Hair Labs may suspend the ongoing service (including the care and hosting it provides) after a reminder left unanswered for 15 days.

6. Ownership of the site and creations

• The site, logo and creations made for the client belong to the client once the price is paid in full: the exploitation rights (reproduction, display, adaptation) are then assigned to the client worldwide for the duration of the rights. Until then, Blue Hair Labs remains the owner.
• The domain name is registered in the client’s name from the start.
• Generic technical components (reusable code, tools, libraries) remain the property of Blue Hair Labs or their authors; the client receives the right to use them for its site.
• Unless the client objects in writing, Blue Hair Labs may list the work among its references.

7. Content supplied by the client

The client warrants that it has the right to use the texts, photos, logos and trademarks it supplies, and that they comply with the law. It remains responsible for the information published on its site (prices, opening hours, its company’s legal notice…).

8. Delivery and acceptance

A working version is presented to the client, who has 15 days to approve it or ask for corrections within the scope of the quote. Without an answer within this period, the service is deemed accepted. Requests outside the quote get an additional quote.

9. Care plan

• The care plan covers hosting of the site, security, backups, hosting and maintenance of the self-editing space when one has been set up, and the small changes set out in the quote.
• It is invoiced monthly, in advance, at the rate stated in the quote.
• Either party may end it at any time, in writing (email included), with one month’s notice.
• When it ends, the site remains the client’s property: its files are handed over on request so it can be hosted elsewhere. The self-editing space is switched off; changes are then quoted one by one.

10. Third-party services

Some services rely on third parties: hosting (Cloudflare), shop (Shopify or similar), artificial intelligence (Anthropic), domain registries, email sending. Where the quote provides for it, they are subscribed in the client’s name and at its cost. Blue Hair Labs is not liable for their outages or changes of terms, but helps the client deal with them.

11. Right of withdrawal (private clients)

A private client ordering at a distance or off-premises has 14 days from the order to withdraw, without giving a reason (art. L221-18, French consumer code), by writing to [email protected]. Sums paid are refunded within 14 days. If the client expressly asks for the service to start before this period ends and then withdraws, it pays for the part already performed (art. L221-25). There is no right of withdrawal for a service fully performed with the client’s agreement before the period ends.

12. Mediation (private clients)

In case of dispute, a private client may use a consumer mediator free of charge (art. L612-1, French consumer code), after a written complaint left unresolved. Consumer mediator: being appointed. The European online dispute resolution platform may also be used.

13. Liability

Blue Hair Labs has an obligation of means: it applies its expertise to reach the result described in the quote, without guaranteeing a commercial result (Google ranking, number of customers…). For a business client, its liability is capped at the sums paid for the service concerned and excludes indirect damage (lost turnover, data not backed up by the client…). These limits do not apply to private clients beyond what the law allows.

14. Force majeure

Neither party is liable for a delay or failure caused by force majeure within the meaning of article 1218 of the French civil code. Deadlines are then suspended.

15. Personal data

The client’s data is used to perform, invoice and follow up the service. Invoices are kept for 10 years, as the law requires. The other rules are set out in the privacy policy. Where Blue Hair Labs processes data on the client’s behalf (forms, the assistant on its site), it acts as a processor under the GDPR and says so in the quote.

16. Governing law and disputes

These terms are governed by French law. With a business client, any dispute not settled amicably falls under the competent court of Blue Hair Labs’ registered office. A private client may bring a case before the court of its home or any court competent under the French consumer code.